About
Customer-centric executive with over 15 years of experience in customer experience, strategic leadership, and change management, adept at driving transformational initiatives that enhance satisfaction and organizational growth. Proven for spearheading department restructuring that doubled revenue from top 10 customers and reducing expenses by $1M within 6 months. Expert in data-driven CX strategies, leading high-performance teams, and optimizing processes to achieve significant cost savings and revenue growth.
Work
Dupré Logistics, LLC
|Vice President Corporate Services
Lafayette, LA, US
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Summary
Led strategic innovation by implementing cutting-edge technology and driving alignment with business objectives, overseeing complex client contract negotiations and onboarding, and championing operational excellence.
Highlights
Redesigned post-acquisition team structures, enhancing accountability and collaboration to increase loads handled per person per day from 12.1 to 17.6 through targeted process enhancements.
Spearheaded strategic merger plans, optimizing operational integration and realizing $26K/month in cost savings by streamlining carrier manager staff ($14K/month) and optimizing IT functions ($12K/month).
Established proactive risk management systems, advancing a governance-focused culture and minimizing theft claims by $500K year-over-year through enhanced risk measures and process improvements.
Spearheaded outsourcing plans and training programs, realizing $13K/month in cost savings post-merger by streamlining operations and adding resources in other areas.
Dupré Logistics, LLC
|Assistant Vice President
Lafayette, LA, US
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Summary
Guided teams to revenue and margin growth, offering strategic oversight of business functions, and driving high-priority initiatives to streamline processes and improve profitability.
Highlights
Revamped the SCS department to maximize team performance and operational outcomes, enhancing profitability by increasing Carrier Managers' gross margin from 11.85% to 12.43% through targeted training and reduced Carrier Setup.
Increased operating margins by 0.78% through the successful deployment of new Transportation Management Systems (TMS).
Developed spot market bid automation technology, driving revenue growth from $672K to $2.1M year-over-year by improving quoting capabilities and increasing volume capacity.
Dupré Logistics, LLC
|Director of Administration
Lafayette, LA, US
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Summary
Led learning and development strategies, implemented Standard Operating Procedures (SOPs), and optimized departmental efficiency, developing comprehensive strategies for revenue growth and financial alignment.
Highlights
Delivered a 50% reduction in partner integration time, slashing carrier setup time from 15 to 7 minutes by implementing new software and streamlining 20+ manual steps.
Orchestrated expansion efforts that grew revenue from $25M to $170M, positioning the company for long-term profitability.
Streamlined operations by aligning budget processes and enhancing quoting strategies, reducing days-to-pay from 28 to 12 through improved carrier payment systems.
Elevated governance with redefined contract processes and increased gross margin by 1.7% via Digital Freight Matching technology.
Dupré Logistics, LLC
|Branch Manager
Lafayette, LA, US
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Summary
Oversaw day-to-day operations, driving revenue and margin growth while ensuring customer satisfaction and team development, fostering a performance-driven culture through strategic guidance and coaching.
Highlights
Led and mentored a team of 24 employees (4 How members and 20 employees) to drive operational efficiency and achieve key business objectives.
Steered logistics operations, achieving seamless client coordination and exceeding service expectations, resulting in $8M in existing customer growth and $17M in new revenue through targeted initiatives.
Louisiana Lottery Corporation
|Regional Sales Manager
Lafayette, LA, US
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Summary
Directed 6 sales representatives in executing diverse game styles and launching new games, achieving substantial growth in sales and expanding market reach by 30%, while ensuring seamless digital engagement and functionality.
Highlights
Created best practices within the sales department, driving a 30% increase in sales performance across key metrics by developing formulas to analyze customer buying patterns.
Achieved a 40% reduction in field supply costs by optimizing resource allocation and transitioning teams from paper-based manual processes to iPad-enabled electronic documents.
Introduced vending machines strategically, resulting in a 12-16% increase in sales through expanded accessibility and convenience, selecting locations based on thorough analysis of foot traffic and store suitability.
Orchestrated impactful sales promotions, leading to over 150% boost in sales for multiple locations and enhancing brand visibility through targeted high-traffic locations and branded trailers.
Education
Lamar University
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Coursework
Business Administration
Courses
Business Administration Principles
Awards
MVP Award
Awarded By
Dupre Logistics
Recognized for exceptional performance and contributions.
Thinking Outside the Box Award
Awarded By
Dupre Logistics
Awarded for innovative thinking and creative problem-solving.
Top Region Growth Award
Awarded By
Louisiana Lottery
Awarded for achieving significant sales growth in a specific region.
Certificates
PAR: Cracking the Code to Leadership
Issued By
PAR Institute (Inferred)
Crucial Conversations
Issued By
VitalSmarts (Inferred)
Microsoft Excel Advanced
Issued By
Microsoft (Inferred)
Fred Pryor Seminar: How to Deal with Difficult Employees
Issued By
Fred Pryor Seminars (Inferred)
Skills
Technical Proficiencies
Salesforce, Adobe Photoshop, Sugar CRM, MS Office, MS SharePoint, Google Suite, Hubtran, Mercury Gate, Tableau.
Leadership & Strategy
Customer Experience (CX), Strategic Planning, Change Management, Team Leadership, Cross-functional Collaboration, Stakeholder Engagement, Risk Assessment & Mitigation, Operational Excellence, Organizational Growth.
Business Operations
Project Management, Data-Driven Decision Making, Budgeting & Cost Control, Process Improvement Initiatives, Customer Journey Mapping, Quality Assurance, Compliance & Regulatory Standards, Client Contract Negotiation, Onboarding, Outsourcing Management, SOP Implementation.
Sales & Revenue Growth
Revenue Growth, Margin Optimization, Sales Performance, Market Competitiveness, Customer Retention, Bid Automation, Digital Engagement, Sales Promotions, Account Management.